Most of the information your market has about you is sourced either from referral or online so it is only natural that they come calling and asking for more data. But bear this in mind, “asking for more data” here means they want you to give them more reasons to finally convince them to get you as their provider. This is where Inquiry Handling plays an important role.
Inquiry handling is another inbound service Eastern BPO offers which focuses on building long-term client relationships by effectively managing each and every customer’s diverse inquiries. With Inquiry handling, a team will be assigned to handle all client inquiries and proposing a segmentation to make sure all inquiries are properly categorized and resolved.