Third-Party Verification is the process of hiring an independent company, like Eastern BPO, to handle confirming a customer’s request or inquiry on a particular product or service. This service is mostly used by companies with products or services that are easily ordered or purchased via online. By hiring a third-party verification team, you are passing the responsibility of making sure that the customer wants to proceed with the purchase. Verification commonly entails confirming the client’s name, address, contact number, and in some instances (for ecommerce websites), credit card credentials.
Since the information being verified can go from basic client data to sensitive data, it is important you get a company you can trust. That’s where Eastern BPO comes in.